Paul Waters Associates UK Specialists is SPQ*Gold Recruitment and  Development

SPQ*Gold® & Sales Recruitment

Why is it that so many apparently well-skilled, motivated and goal- focused salespeople fail to live up to expectations once recruited into the role?

Generations of sales recruiters across all industries have tried to understand the problem of why, despite the raft of recruitment aids available, it is so difficult to predict future sales performance. These days a successful sales recruitment is expensive enough, but the wasted management & development time, lost sales and replacement costs of an unsuccessful recruitment decision are catastrophic!

Two American behavioural scientists, George Dudley and Shannon Goodson, have devoted over 25 years to researching, understanding and developing solutions to the problem we now know as Sales Call Reluctance®. During 1100 studies of separate international sales organisations they discovered that unproductive, fear-based behaviours, rather than a lack of skills, are usually the cause of performance failures. Most salespeople know how for example to initiate sales discussions with customers, overcome initial objections, ask for referrals or follow-up by telephone - they often just have behavioural reluctances that leave them uncomfortable about doing so, even if they are otherwise well-motivated.

The outcome of all this research has been the development of a psychometric instrument which accurately measures each of the 12 of sales reluctance behaviours on a scale of 0-100. Known as SPQ* GOLD®, this sales behavioural profile also incorporates a number of other key measurements including motivation levels and goal clarity. As a predictor of likely future performance it has become an essential weapon in the armoury of today's sales recruiter.

SPQ*GOLD® Graphical

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Identification of those with sufficiently high levels of behavioural blockages (as detailed above) as are likely to severely hamper their ability to generate sufficient business for you.


- Clear illustration of to what degree candidate’s potential to perform will NOT translate into action due to behavioural blockages.

SPQ*GOLD® Assist

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SPQ*GOLD® Assist, when used in conjunction with the main report, is a further tool for assisting management in making sales selection decisions.

SPQ*GOLD has been rigorously developed and tested. For technical details please click here.

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Sample Behaviours
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Sales Call Reluctance® and SPQ*GOLD® are registered trademarks of Behavioral Sciences Research Press, Inc., Dallas, Texas USA.